Shipping and Return Policy

Shipping and Return Policy
At Bin Yahya, customer satisfaction is our top priority. We aim to make your shopping experience as convenient and enjoyable as possible. Please read through our shipping and return policy for complete clarity.

Shipping Policy
Processing Time:

Orders are processed within 2-3 business days upon confirmation.
Orders placed on weekends or public holidays will be processed on the next working day.
Shipping Time:

Deliveries across Pakistan typically take 3-5 business days.
Delivery times for remote areas may vary slightly.
Shipping Charges:

Standard shipping charges apply for orders below PKR 2,500.
Free shipping is offered on orders above PKR 5,000.

Return and Refund Policy
At Bin Yahya, we understand that sometimes a product may not meet your preferences or expectations. That’s why we offer a 14-day free return and refund policy, if the product is defective or damaged.

Eligibility for Returns:

Returns are accepted if the product is defective or damaged, exchanges are accepted if the product is not to your liking or preference.
Items must be returned in their original, unused condition with tags and packaging intact.
Process for Returns:

Contact our support team within 14 days of receiving your order to initiate the return process.
We will arrange a return pickup or guide you to ship the item back to us free of cost.
Refunds:

Refunds will be processed within 7-10 business days after the returned item is inspected and approved.
Refunds are issued via the original payment method or as store credit based on your preference.
Exchanges:

Exchanges are subject to stock availability. If an exchange cannot be processed, you may opt for a refund or store credit.
Non-Refundable Items:

Custom-made or personalized products cannot be returned or refunded.
Sale or promotional items are final and not eligible for returns.
Additional Terms
Inspection Period: All returned items are carefully inspected. Items that fail to meet the return criteria will not qualify for a refund or exchange.
Regional Limitations: Shipping and return services are currently limited to locations within Pakistan.
For any questions or assistance with your shipping or returns, please contact us: